Data Recovery Expert

About Us

 

 

Meet the team

Michael Evans

Laboratory Director

Michael has led our data recovery operations for 15 years, personally overseeing more than 2,500 successful recoveries across complex storage systems. With deep expertise in HDD and SSD technologies, he ensures the highest standards in diagnostics, recovery strategy, and quality control. He manages lab operations, mentors technical staff, and maintains rigorous cleanroom and security protocols. Michael’s leadership drives continuous improvement in workflow efficiency, technical capability, and successful outcomes for critical client data recovery cases.

Core Competencies

  • Data Recovery Lab Management
  • Advanced HDD & SSD Recovery Techniques
  • RAID & NAS Recovery (RAID 0, 1, 5, 6, 10)
  • Firmware Repair & Drive Stabilisation
  • Cleanroom Operations & Procedures
  • Case Workflow & Quality Assurance
  • Technical Team Leadership & Training
  • Data Security & Compliance

Tools & Technologies

  • ACE Lab PC-3000 (UDMA, Express)
  • Data Extractor (including RAID Edition)
  • DeepSpar Disk Imager
  • MRT Lab tools
  • R-Studio, UFS Explorer
  • Linux-based recovery environments

Sean Taylor

Technical Assessment Manager

Sean brings 10 years of hands-on experience in data recovery, having progressed from a data recovery technician to a senior assessment role. He specialises in diagnosing drive failures, evaluating recovery feasibility, and defining precise technical recovery strategies. His expertise spans firmware-level HDD repair, imaging optimisation, and file system analysis. Sean plays a key role in triaging cases, ensuring efficient workflows, and supporting the engineering team with accurate technical assessments and recovery planning.

Core Skills

  • HDD Data Recovery (logical & firmware-level)
  • PC-3000 UDMA diagnostics and repair
  • Firmware modules, translator rebuilds, defect lists
  • Disk imaging & bad sector handling
  • Filesystem recovery (NTFS, FAT/exFAT, EXT, HFS+)
  • Basic RAID recovery (RAID 0, 1, 5)
  • Drive stabilisation & cloning strategies
  • Hex analysis & data validation

Tools & Technologies

  • ACE Lab PC-3000 UDMA
  • Data Extractor (standard & RAID edition)
  • UDMA imaging tools & utilities
  • R-Studio, UFS Explorer
  • Linux recovery environments

Tyrone Johnson

Advanced Recovery Manager

Tyrone our Advanced Recovery Manager oversees complex multi-layer data recovery assessments across HDD, SSD, and flash-based storage systems. With expertise in failure analysis and recovery path planning, he evaluates logical, firmware, and hardware-level issues to determine optimal intervention strategies. He is responsible for ensuring accurate diagnostics, prioritising high-risk cases, and maintaining data integrity throughout the recovery process. Tyrone's role bridges technical evaluation and execution, supporting both laboratory operations and engineering decision-making at scale and under pressure in critical and time-sensitive environments operations.

Core Skills

  • Multi-media Data Assessment (HDD, SSD, NAND/Flash devices)
  • Failure Mode Identification (logical, firmware, mechanical, electronic)
  • Recovery Path Decision-Making
  • HDD Diagnostics & Evaluation
  • SSD Failure Analysis
  • Chip-Off Recovery Assessment & Planning
  • JTAG / ISP Access Evaluation
  • Data Integrity Verification
  • Risk Assessment for Recovery Procedures
  • Case Prioritisation & Workflow Management
  • Escalation Handling
  • Quality Control of Recovered Data
  • Chain-of-Custody Awareness

Tools & Technologies

  • ACE Lab PC-3000 (UDMA / Express / SSD modules)
  • PC-3000 Data Extractor
  • PC-3000 Flash tools
  • HDD imaging tools
  • NAND programmers / chip readers
  • JTAG / ISP hardware interfaces
  • UFS Explorer
  • R-Studio
  • Hex editors & binary analysis tools
  • Linux-based recovery environments
  • Soldering/rework stations
  • Clean handling tools (ISO 14644 aligned)

Kate Povey

RAID Recovery Manager

Kate our RAID Recovery Manager specialises in the assessment and recovery of complex RAID and NAS/SAN storage systems. She is responsible for diagnosing multi-disk failures, reconstructing RAID arrays, and recovering data from degraded or failed environments. With over 16 years’ experience in logical and physical recovery methods, she develops efficient rebuild strategies while maintaining strict data integrity standards. Kate coordinates recovery efforts across multiple systems, ensuring accurate reconstruction and minimal data loss during critical recovery operations when required cases.

Core Skills

  • RAID Recovery (RAID 0, 1, 5, 6, 10, NAS/SAN systems)
  • Logical & Physical Data Recovery
  • Filesystem Analysis (NTFS, FAT, exFAT, EXT, HFS+, APFS)
  • Disk Imaging & Cloning
  • Fault Diagnosis (firmware, PCB, head failure)
  • Hex-level Data Analysis
  • Cleanroom Procedures
  • Data Security & Chain of Custody

Tools & Technologies

  • ACE Lab PC-3000 (UDMA, Express, Portable)
  • Data Extractor / RAID Edition
  • DeepSpar Disk Imager
  • MRT Lab tools
  • R-Studio
  • UFS Explorer
  • Linux-based recovery environments
 

What we do

Initial Assessment Initial Assessment

We receive more than 30 hard drives daily. In this initial assessment phase, we carefully analyse the data carriers, identify the key problems, and develop an effective strategy for data recovery based on this analysis.

ISO 100 Cleanroom ISO 100 Cleanroom

Our ISO 100 cleanroom for data recovery meets the highest industry standards and ensures a controlled environment for sensitive hardware interventions, minimising contamination and achieving optimal recovery results.

Over 15,000 Spare Parts Over 15,000 Spare Parts

Our extensive data recovery library contains over 15,000 spare parts, ensuring a wide selection of donor components for efficient and effective data recovery solutions.

Chip-off and JTAG Chip-off and JTAG

With advanced Chip-Off and JTAG methods for NAND memory chips, combined with our expertise and the latest PC-3000 Flash Spider Board adapters and microscopes, we recover data that was once considered irretrievable.

Head Replacement Tools Head Replacement Tools

Our specialised data recovery tools, such as head replacement tools, combs, alignment tools, and microscopes, allow precise repairs for hard drives from all manufacturers.

Flash Spider Board Adapter Flash Spider Board Adapter

The PC-3000 Flash Spider Board adapter is an innovative tool that simplifies and enhances data recovery. It enables efficient data recovery from various flash storage media.

PC3000 PC3000

Our PC3000 data recovery tools offer innovative methods for recovering lost data. With advanced features, they are essential for successful data recovery across different storage media.

Micro-Soldering Micro-Soldering

Our micro-soldering capabilities for data recovery are unmatched, allowing precise and intricate repairs on damaged components, ensuring successful data recovery from various devices.

Data Recovery Software Data Recovery Software

Our data recovery software with deep scan uses advanced algorithms to thoroughly search storage devices, ensuring comprehensive recovery of lost files and maximising the success of data recovery.

 

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About Data Recovery Expert

Data Recovery Expert was founded in 1996 and is now a leader in the field of data recovery. We specialise in delivering top-tier recovery services backed by highly trained staff and state-of-the-art technology. Since our founding, we’ve conducted over 17,000 diagnoses and successfully recovered data from thousands of failed devices across Australia.

Get in touch with us

Phone Expert Data Recovery 1800 945 240

Email Expert Data Recovery info@datarecoveryexpertaustralia.com

 

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